We respect your privacy. You have chosen to do business with us, and in return, we are obliged to keep your information secure and confidential.
Only at your request, do we share information with members of our corporate family or Partners (such as subsidiaries, a holding company, affiliates, or other entities that we may work with on your behalf). We do not, however, share your information with any third party list providers or sell your information to outsiders. At any time, you may contact us if you have any questions about the sharing of information.
Information Security
We value your trust. Maintaining security over your personal and financial information is one of our most critical relationship responsibilities.
Our employees will only access information about you when needed to maintain your accounts, to consider a request from you, or to exercise our rights under any agreement with you. Employees are trained and follow standards and procedures designed to prevent misuse of your information. At no time will an employee ask for your Internet Password, nor should it ever be given to anyone.
Accuracy of Information
We strive to maintain current information on all of our valued customers. If you find that our records are incomplete or inaccurate, please let us know so that we can make corrections where necessary.
Information We Collect
Information we receive on applications or other forms (name, address, phone number, or social security number) Information about transactions with us, our affiliates or others (account activity, payment history, account balance) Information from a consumer reporting agency (such as your credit worthiness or credit history)
We also collect and use various types of information, such as: information available from public records, lifestyle and other demographic or survey information, and information supplied by you. We use this information to service your accounts and to better understand the financial services you're interested in and the best way to offer them to you.
Sharing Information
The sharing of information relieves our customers from the burden of providing duplicate information each time a customer applies for a new product or service from a member of our corporate family. Finally, sharing customer information within our company and it’s affiliates or partners may help us design or improve products and services.
We will share information only for legitimate business purposes, with the goal of bringing you greater convenience and more choices. To the extent permitted by law, we will share, as needed, the following identifying information with other members of the corporate family who also provide financial services: Name, address, and transaction experience.
In-line with our goal of providing a full complement of services, we may also find the occasion to share information with companies that provide services for us. Such companies might, for example, assist us in offering you certain products and services. These companies act on our behalf and are obliged to keep the information that we provide to them confidential.
We may also exchange or provide information with credit bureaus and similar organizations when legally required or permitted in connection with an acquisition or sale, or in connection with a fraud investigation. If we receive a subpoena or similar legal process demanding release of any information about you, we will generally attempt to notify you before we comply with the request (unless we believe we are prohibited from doing so). Except as required by law or as described above, we do not share information with outside parties, including government agencies.
For Your Information
To reduce the amount of advertising you receive from other companies, you can write to the following agencies:
For mail advertising:
Mail Preference Service
c/o Direct Marketing Assoc.
P.O. Box 9008
Farmingdale, NY 11735-9008
For telephone advertising:
Telephone Preference Service
c/o Direct Marketing Association
P.O. Box 9014
Farmingdale, NY 11735-9014
Please be sure to include complete information about each name, address and telephone number you would like excluded from these lists. If you have moved within the last year, please also include your old address and phone number. The same is true for name changes and the addresses and phone numbers associated with each name.
Inquiries sent through our “Contact Us” page are secure and use Secure Socket Layer (SSL). However, our response to you is not secure so we will not include confidential account information in our response. You may also contact us by phone, U.S. postal service.
Internet Website Information
Whether you are a current customer or just visiting our Web site, we safeguard the information you provide to us.
When you access your online account, the information is sent in a “secure session” established with Secure Socket Layer (SSL). If you submit any data online, you should end your browser session before leaving your computer.
Planning Tools
We provide access to planning tools through links on our Internet web site that help you make the financial decisions right for you. We encourage you to use these tools as often as you like. When you use various planning tools on our Web site, the calculations run on either your PC or our server. We do not capture the personal information you provide on these planning tools. Examples include the mortgage calculator and investment calculator. These tools have been developed and maintained by third party vendors and we are not responsible for their overall accuracy.
Contacting Us
You may also contact us directly if you have any questions about the sharing of information. If you believe that we have not complied with your preference, please contact us at the telephone number on your account statement, and we will be happy to investigate. To contact us please write to:
